Absolutchat Technology Private Limited

In their own words

Why- In the market, when businesses started 15 years ago, everyone wanted to build a website because that is how things were done. Then in the past 5-7 years businesses started building Mobile Application because that is what became popular. Now businesses need chat application, so businesses started focusing on this. This is what we want to enable for all size of businesses and that is why we say that we want to chatify your business So keeping this in mind, we have seen that firstly businesses building website, then built mobile application. Now all are moving on to this. That is our vision, in a larger ecosystem, we should be able to enable businesses to deliver Superb customer experiences & our mission is to equip businesses to connect with their customers wherever they are! Changing Customer Expectation- So from different report places like Zendesk, we are seeing a shift in customer wanting better customer experience, a need for digital support & reaching customers on different channels that customers want. We are seeing a massive shift in customer sentiment. We see about 93% customers expect better customer experience, some sort of digital support as opposed to using phones like live chat, chatbot, self-service option Also, we see 90% of customers expect companies to offer personal experience & 76% of customers expect immediate response when contacting the company. Business Problems- So after seeing these rapid changes in customer expectation, businesses face unique challenges while engaging with their customers. This happens because many businesses, especially small to medium does not have one digital platform setup or solution to connect with their customers on different social channels. Additionally, due to changing landscape, businesses to have to change their business model to provide better customer experience. And Many businesses cannot offer 24X7, 365 days support to their customers which customers demand. These kinds of experiences have led to a platform like AbsolutChat. What is AbsolutChat Platform? AbsolutChat is an all-in-one conversational platform that helps businesses to connect with their customers on the right channel, at the right time. And really make it conversational, personalized & scalable for all size of businesses. Businesses Use Cases- AbsolutChat is able to do is across the entire customer life-cycle. We have three segments to this-Marketing, Sales, Customer Support. Businesses can leverage AbsolutChat to use tools like custom bot, personal messaging to connect with their customers. Also, their customers can choose & buy from catalogue by using chatbot across channels & help businesses across the entire sales cycle & show products & services to their customers. Additionally, Businesses can automate routine queries & tasks and offer 24X7, 365 days support to their customers & support team can engage with customers as and when required. Platform- AbsolutChat platform is no-code chatbot platform where businesses can simply create a chatbot without writing any code and deploy it on any channel faster, Businesses can leverage Dialogflow to create A.I. Chatbot. Our platform comes with Open API & integration to integrate with other application as well. And it comes with Centralized inbox & live chat open where businesses can view all conversations in a single view across channels and engage with customers to handle a complex issue. Multi-Channel Support AbsolutChat offers businesses all major channels-WhatsApp, Facebook & Instagram messenger, Google Business messenger, Slack, Telegram, VOICE, SMS & many more to automate customer conversations. OPEN API & Integration- Also, Businesses can leverage AbsolutChat platform to integrate with other application to transfer and analyse the data. To name a few application - Zapier, Google Sheet, Zoho CRM, Calendly, Shopify and many more. Segment Agnostic Solution- Our platform is segment agnostic solution where businesses from all segments like Retail & eCommerce, Travel, Hospitality, Pharma & Healthcare, Education, Banking & Insurance, IT Support & services can leverage chatbot no-code platform to automate their customers conversations from Customer Engagement to seamless customer onboarding to providing Superb customer support to their customers. Thank you, AbsolutChat

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